TechChowk Pvt. Ltd.
CIN: U62013MR2026PTC480952
Office: Virar (West), Maharashtra
Email: admin@techchowk.com
Effective date: 6 October 2026
Last updated: 6 October 2026
1. Who we are
TechChowk Pvt. Ltd. ("TechChowk", "we", "us", "our") builds ERP, CRM, website and practice-management software, offers business apps (some free, some paid), and provides digital marketing services. This policy explains what personal data we collect through techchowk.com (the "Website") and our apps and services, why we collect it, and the choices you have.
We process personal data in line with the Digital Personal Data Protection Act, 2023 ("DPDP Act"), the Information Technology Act, 2000, and the rules made under them. Where this policy says "personal data", it means any data about an individual who can be identified by or in relation to that data.
2. What this policy covers
| Area | Our role |
|---|---|
| The Website and its contact form | We decide why and how the data is used (Data Fiduciary). |
| Enquiries, demos, sales and support | Data Fiduciary |
| Digital marketing engagements | Data Fiduciary for your account and contact details; we follow your instructions for any customer data you share with us for campaigns. |
| Data your business stores inside our apps (for example, CA CoWork client records, CRM leads, invoices, payroll) | We act on your instructions (Data Processor). Your business is responsible for having a lawful basis to collect that data and for informing the individuals concerned. |
This policy does not cover third-party websites that we link to.
3. Personal data we collect
3.1 Data you give us
- Contact form: your name, email address and the message you write.
- Demo, quote and early-access requests: name, business name, email, phone number, and details about your requirements.
- Seller applications (marketplace): name, work email and a description of what you have built.
- Customers of our apps and services: account details (name, email, phone, firm or business name, firm code), billing details (billing name, address, GSTIN, state), and support conversations.
- Digital marketing clients: business details, access to ad, analytics and social accounts that you grant us, and campaign content.
3.2 Data collected automatically
- Usage and device data through Google Tag Manager and the analytics and advertising tools it loads (see Section 8): pages viewed, approximate location (city/region, derived from IP address), device and browser type, referring site, and how you interact with pages.
- Server and security logs kept by our hosting provider: IP address, request time and the page requested.
3.3 Data stored in your browser
For two conveniences, we use your browser's local storage rather than cookies:
| Key | Purpose |
|---|---|
tc-theme | Remembers whether you chose the light or dark theme. |
tc-announce-dismissed | Remembers that you closed the announcement bar. |
These stay on your device and are never sent to us. The analytics and advertising tools described in Section 8 set their own cookies.
3.4 Data inside our apps
When your business uses our apps, you may store personal data about your own customers, clients or employees, such as names, contact details, PAN, TAN, GSTIN, Digital Signature Certificate details, attendance and salary records. We process this data only to provide the app to you, as described in Section 2.
3.5 Our mobile apps
Our apps are also available on Google Play and the Apple App Store. As well as the account and app data described above, the mobile apps may collect:
- Device information: device model, operating system and app version, and a device identifier, used to keep you signed in, fix crashes and deliver notifications.
- Notification token, if you allow notifications.
- Location, only for features that need it, such as attendance check-in, and only while you use that feature. The app uses Google's location services to work out your position.
- Camera and photos, only when you choose to take or upload a photo or document, such as a receipt or profile picture.
- Phone storage, to save pictures and documents to your phone when you choose to, such as a downloaded invoice or certificate, and to pick files you want to upload.
The app asks for your permission before it uses location, the camera, your photos, your phone's storage or notifications. Files the app saves to your phone stay on your phone; we do not read other files on your device. You can turn any permission off at any time in your phone's settings; the feature that needs it will stop working, but the rest of the app will not. We do not sell mobile app data or use it for advertising.
We do not knowingly collect personal data from children under 18. If you believe a child has given us personal data, contact us and we will delete it.
4. Why we use personal data
| Purpose | Data used |
|---|---|
| Replying to enquiries and arranging demos | Contact and enquiry details |
| Providing, setting up and supporting apps and services | Account, billing and support data |
| Billing, GST invoices and meeting tax and accounting law | Billing details, GSTIN, transaction records |
| Running digital marketing campaigns you engage us for | Business details and account access you grant |
| Reviewing seller applications | Seller application details |
| Understanding how the Website is used and improving it | Usage and device data |
| Measuring and improving our advertising | Website usage data (see Section 8) |
| Keeping the Website and apps secure and preventing misuse | Logs, IP addresses |
| Meeting legal obligations and responding to lawful requests | As required by law |
We rely on your consent (for example, when you submit a form), on providing the service you asked for, and on the legitimate uses permitted by the DPDP Act, including meeting legal obligations.
We do not sell your personal data, and we do not use data stored inside our apps to advertise to you or to anyone else.
5. Marketing messages
We will only send you promotional email, SMS or WhatsApp messages if you have agreed to receive them. Every promotional message will tell you how to opt out, and you can also opt out at any time by writing to admin@techchowk.com. Service messages (such as invoices, security alerts and replies to your enquiries) are not promotional and will still be sent.
6. Who we share personal data with
We share personal data only with service providers who help us run the Website and our services, and only as much as they need:
| Provider type | Purpose |
|---|---|
| Website hosting and serverless functions (Vercel) | Serving the Website and processing contact-form submissions |
| Email hosting (Hostinger) | Delivering contact-form messages and our email |
| Analytics and tag management (Google) | Website usage measurement |
| Advertising and analytics platforms (Google Ads, Meta, Microsoft Clarity) | Measuring our ads and improving the Website, using Website usage data only — never data inside our apps |
| Google location services | Working out your position when you use a location feature in our mobile apps |
| App stores (Google Play, Apple App Store) | Distributing our mobile apps; they handle download, purchase and device data under their own privacy policies |
| App hosting (Hostinger VPS) | Storing and running our apps and the data inside them |
| Professional advisers (auditors, lawyers, chartered accountants) | Accounting, audit and legal compliance |
We do not take online payments yet. If we add a payment gateway or a WhatsApp, SMS or bulk-email provider, we will add it to this list before we start using it.
We may also disclose personal data if the law requires it, to protect our rights or the safety of others, or as part of a merger, acquisition or sale of assets (in which case this policy will continue to apply to your data).
7. Transfers outside India
Our apps and the data inside them are hosted on a Hostinger VPS located outside India, and other service providers, such as Vercel, Google, Meta and Microsoft, may also store or process data on servers outside India. Where this happens, we transfer data only as permitted under the DPDP Act and any restrictions notified by the Government of India, and we choose providers that apply appropriate security safeguards.
8. Cookies, analytics and advertising
The Website uses Google Tag Manager to load the following tools, which set cookies or similar identifiers in your browser:
| Tool | What it does |
|---|---|
| Google Analytics | Counts visits and shows which pages people use |
| Google Ads | Measures whether our ads lead to enquiries, and may show our ads to people who have visited the Website |
| Meta Pixel | Measures our Facebook and Instagram ads, and may show our ads to people who have visited the Website |
| Microsoft Clarity | Records clicks, scrolling and anonymised session replays so we can see where the Website is confusing; text you type in forms is masked |
These tools only see how you use the Website. They never receive data stored inside our apps.
To limit them, you can block or delete cookies in your browser settings, use the Google Analytics opt-out browser add-on, and manage ads in Google Ad Settings and Meta ad preferences. Blocking these cookies does not stop the Website from working.
9. How long we keep personal data
| Data | Retention |
|---|---|
| Contact-form and enquiry messages | Up to 24 months after our last conversation, unless you become a customer |
| Customer account and support data | For as long as your account is active, then up to 12 months to allow reactivation and dispute resolution |
| Billing and tax records | At least 8 years, as required by Indian tax and company law |
| Data inside our apps | For as long as your business keeps it there. On cancellation, we delete or return it within 30 days unless the law requires us to keep it. |
| Analytics and advertising data | As set in each tool; up to 14 months for Google Analytics |
| Server and security logs | Up to 180 days, or longer if needed to investigate a security incident |
When data is no longer needed, we delete it or make it anonymous.
10. How we protect personal data
We use reasonable security safeguards, including encrypted connections (HTTPS), access controls so staff see only the data they need, separate workspaces for each firm using our apps, and credentials kept in secure environment settings rather than in our code. No system is completely secure; if a personal data breach occurs, we will notify the Data Protection Board of India and affected individuals as required by the DPDP Act.
11. Your rights
Under the DPDP Act, you have the right to:
- Access a summary of the personal data we hold about you and how we use it.
- Correct, complete or update inaccurate or incomplete data.
- Erase data that is no longer needed, unless we must keep it by law.
- Withdraw consent at any time. This does not affect processing already done, but we may no longer be able to provide some services.
- Nominate another person to exercise your rights if you die or become incapacitated.
- Raise a grievance with us and, if unresolved, with the Data Protection Board of India.
To use any of these rights, email admin@techchowk.com with the subject "Privacy request". We may ask you to confirm your identity. We aim to respond within 30 days.
Deleting your account: email admin@techchowk.com from your registered email address with the subject "Delete my account", or ask your firm's administrator. We delete your account and its personal data within 30 days, except records we must keep by law, such as billing and tax records. If you are a staff member of a firm using our apps, deleting your login does not delete the firm's own records about its work.
If your request is about data a business stores in one of our apps (for example, your CA firm's records), please contact that business directly; we will help them respond.
12. Grievance Officer
In accordance with the Information Technology Act, 2000 and the DPDP Act, 2023:
Name: Sahil Dhuntal
Designation: Chief Financial Officer (CFO)
Email: admin@techchowk.com
Address: TechChowk Pvt. Ltd., Virar (West), Maharashtra
We will acknowledge your grievance within 24 hours and aim to resolve it within 15 days of receipt.
13. Changes to this policy
We may update this policy as our services and the law change. We will post the updated version on this page with a new "Last updated" date, and for significant changes we will notify customers by email or in the app.
14. Contact us
Questions about this policy or your personal data:
TechChowk Pvt. Ltd. · admin@techchowk.com · Virar (West), Maharashtra